Professional Toilet Repair in Windsor

Just had the great pleasure of meeting Aaron of Superior Plumbing and Heating. Aaron attended our home to provide a quote for a new hot water heater after ours suddenly quit after only approximately five years of use. Aaron was very knowledgeable and identified a gas supply issue for the new heater we were considering that the other companies had not noticed. If not for this visit from Aaron, we likely would have installed the heater and had problems down the road during periods of heavy gas use. Aaron continued to provide excellent service after the visit and answered any questions I had. He even reached out on his day off to ensure that any concerns or questions I had were addressed. He provided quotes for multiple heaters, and every quote was fair and competitive with those obtained from other companies. While we ultimately chose a competitor, it was a difficult decision. I don’t typically leave Google reviews, but I felt Aaron deserved some recognition for the hard work and excellent service he provided. If he is a reflection of the other employees at Superior Plumbing and Heating, I would 100% recommend them to anyone.

Had Superior out for a replacement sump pump, called and they arrived within the time they gave me and did a great job! I will use them again.

Great service from Aaron from superior plumbing and heating, he replaced my toilet. Thank you!

Fantastic job by Superior Plumbing Cobourg. My toilet was running nonstop and the waste was driving me crazy. Their plumber arrived the same day, diagnosed the faulty parts, and repaired it right away. All very professional and now everything works perfectly. My go-to here on out.

Matthew was a big help with our severe blockage in our kitchen. He provided a full explanation before proceeding and promptly got rid of over 25ft of blockage. All plumbing is working great now. Big thanks.

Superior Plumbing and Heating Caledon provided fast and professional service when I had a plumbing issue at home. The technician arrived on time, explained the problem clearly, and completed the repair efficiently. Fair pricing and great service overall.

Thanks so much to A1 plumbing for their fast and courteous service. Both Rob & Rich were very helpful and informative. They replaced an old – 6 yr. sump pump in under an hour to give us piece of mind after we experienced a flood in the basement. All the office staff were great to work with and we really appreciated the work that was done, will definitely use A1 again!! Neil & Sue Carter of Frankford, Ont.

Examination same day I called and replacement of the faulty fixture next day. No mess, no hassle, just in, out, and done. Very efficient.

The plumber from Superior plumbing tried to sell us an expensive toilet replacement when all that was needed to fix the slow flush refill issue was a fill valve replacement. We got an inspection and issue was fixed by another plumber with just a fill valve replacement to fix the slow flush refill. Superior plumbing charged me a visit fee of ~$168.37 to take a look at the issue and said it would be applied to service cost if we went forward with them which is something not all plumbers so, but I still asked them to visit and take a look as they had positive reviews. But when the plumber came and visited and tried to upsell a toilet replacement and said they’ll have to go back for parts and quotes a very high fee, we decided not to go forward with them as we felt an unnecessary expensive service of toilet replacement was pushed when the fill valve replacement could have fixed the issue which indeed ended up being the case when the other plumber took a look later and fixed the issue. The positive was that they called in advance and came promptly during their scheduled visit time and call/scheduling coordinator was helpful but the unnecessary upsell from the plumber was a negative. The management followed up later to collect feedback and offered a visit fee refund (that I paid right after the visit), for my negative experience later which I did not receive for a few days since the promise. Update Feb 10 (4-5 days after service request): They called me today and said, refund was in process (earlier they said 10, now they said 15 business days to process) but said if you are going to add a review then they will not issue a refund. Unethical from a business point of view to coerce or quid-pro-quo remove a review by withholding service fee. They tried to upsell a full toilet replacement when all that was needed was a full valve replacement and then try to push me to remove the review by threatening to withold a refund they initiated. I declined the refund, if it was on the pre-condition of removing my review. Update Feb 27: Regardless of the Feb 10 conversation, they did finally issue the full refund today, without further communication and coercement. I take it that they finally understood the shortcomings of the service and support and took steps to address it, which is a positive sign. I see shortcomings overall in communication and with unnecessary upsells, but I appreciate the fact that the management made efforts to collect feedback, contact me to understand the issue, and ultimately issued a full refund when the service was not up to the mark.

drew was great, called superior plumbing and heating for a leaking shower. drew came over in an hour and replacement cartridge. good and quick service.

Mike getting furnace maintenance done. Great service great guy.

A burst pipe in the basement late at night could have turned into a disaster, but Superior Plumbing & Heating responded quickly. Tyler arrived within an hour and immediately assessed the damage. He repaired the pipe efficiently and carefully checked nearby connections to prevent further issues. He also gave helpful advice on insulation to avoid future freezing. The quick action likely saved me from major water damage.