Professional water softener repair in London, ON

I noticed water stains and suspected a hidden leak, so I hired Superior Plumbing & Heating of Kingston. Their plumber arrived on schedule and carefully inspected the plumbing system to find the source. They fixed the leak efficiently and ensured everything was secure. They worked neatly and explained the repair process clearly. The service was reliable, professional, and reasonably priced. Highly recommended for plumbing issues. Highly recommended

Our old water heater finally gave out, and we called Superior Plumbing and Heating. From the initial quote to the installation, everything was seamless. They helped us choose an energy-efficient model, installed it neatly, and made sure we understood the maintenance tips before leaving. We’ve had consistent hot water ever since, and our utility bill has already improved. Great service and very knowledgeable team!

We needed a toilet replaced in our main bathroom, and Superior Plumbing Cobourg did an outstanding job. The installation was smooth, efficient, and done with great attention to detail. They cleaned up thoroughly afterward and made sure everything was working perfectly before leaving. Reliable, honest, and top-quality service. Highly recommend!

Fantastic job by Superior Plumbing Cobourg. My toilet was running nonstop and the waste was driving me crazy. Their plumber arrived the same day, diagnosed the faulty parts, and repaired it right away. All very professional and now everything works perfectly. My go-to here on out.

drew was great he came over to fix my sump pump right before the big storm hit. super fast and good pricing, literally saved my basement from flooding. highly recommend superior plumbing and heating.

drew addressed my leaky toilet in a fast and good manner. called superior plumbing and heating for a leaking toilet. they sent drew and he replaced my wax gasket. highly recommend!!

The plumber from Superior plumbing tried to sell us an expensive toilet replacement when all that was needed to fix the slow flush refill issue was a fill valve replacement. We got an inspection and issue was fixed by another plumber with just a fill valve replacement to fix the slow flush refill. Superior plumbing charged me a visit fee of ~$168.37 to take a look at the issue and said it would be applied to service cost if we went forward with them which is something not all plumbers so, but I still asked them to visit and take a look as they had positive reviews. But when the plumber came and visited and tried to upsell a toilet replacement and said they’ll have to go back for parts and quotes a very high fee, we decided not to go forward with them as we felt an unnecessary expensive service of toilet replacement was pushed when the fill valve replacement could have fixed the issue which indeed ended up being the case when the other plumber took a look later and fixed the issue. The positive was that they called in advance and came promptly during their scheduled visit time and call/scheduling coordinator was helpful but the unnecessary upsell from the plumber was a negative. The management followed up later to collect feedback and offered a visit fee refund (that I paid right after the visit), for my negative experience later which I did not receive for a few days since the promise. Update Feb 10 (4-5 days after service request): They called me today and said, refund was in process (earlier they said 10, now they said 15 business days to process) but said if you are going to add a review then they will not issue a refund. Unethical from a business point of view to coerce or quid-pro-quo remove a review by withholding service fee. They tried to upsell a full toilet replacement when all that was needed was a full valve replacement and then try to push me to remove the review by threatening to withold a refund they initiated. I declined the refund, if it was on the pre-condition of removing my review. Update Feb 27: Regardless of the Feb 10 conversation, they did finally issue the full refund today, without further communication and coercement. I take it that they finally understood the shortcomings of the service and support and took steps to address it, which is a positive sign. I see shortcomings overall in communication and with unnecessary upsells, but I appreciate the fact that the management made efforts to collect feedback, contact me to understand the issue, and ultimately issued a full refund when the service was not up to the mark.

Micheal fixed my sink for me. Super fast and super friendly. Highly recommend

Mike getting furnace maintenance done. Great service great guy.

A burst pipe in the basement late at night could have turned into a disaster, but Superior Plumbing & Heating responded quickly. Tyler arrived within an hour and immediately assessed the damage. He repaired the pipe efficiently and carefully checked nearby connections to prevent further issues. He also gave helpful advice on insulation to avoid future freezing. The quick action likely saved me from major water damage.

Mike came and looked at softener. Very helpful. Thanks

Mike got us a new kitchen faucet installed and did a great job Thanks Mike