Napanee Water Softener Installation – Certified Installers & Fast One Day Setup

Kurtis and his team were absolutely amazing fixing our frozen pipe in our addition on our home!! Great service as always! Thank you very much!!!

Kurtis from big team was very thoughtful on all my questions to fix & advice on frozen pipes in same day appointment. Thank you!

Excellent work! Tech guy named William replaced our old toilet and installed the new one quickly and neatly. No mess left behind. Water pressure is perfect. Truly professional and friendly service—highly recommend to anyone needing plumbing work Superior Plumbing and Heating

Thanks so much to A1 plumbing for their fast and courteous service. Both Rob & Rich were very helpful and informative. They replaced an old – 6 yr. sump pump in under an hour to give us piece of mind after we experienced a flood in the basement. All the office staff were great to work with and we really appreciated the work that was done, will definitely use A1 again!! Neil & Sue Carter of Frankford, Ont.

Thanks to Aaron from Superior plumbing and heating for replacing my sump pump. Really fast service is just what I needed this season!

Mike from Superior Plumbing and Heating of Windsor came out to handle a drain cleaning service at my home. He arrived on time, explained the issue clearly, and quickly identified the cause of the blockage. Mike used the proper equipment to clear the drain and made sure everything was flowing properly before leaving. His work was clean, efficient, and professional. I would strongly recommend Superior Plumbing and Heating of Windsor, and Mike deserves recognition from his supervisor for his excellent service and professionalism.

Bill from Superior Plumbing and Heating of Windsor assisted with a heating system repair. He quickly diagnosed the problem and explained the solution in a way that was easy to understand. Bill completed the repair in a timely manner and made sure the system was running efficiently before leaving. His professionalism and expertise were evident throughout the visit. I would absolutely recommend Superior Plumbing and Heating of Windsor, and Bill deserves acknowledgment from his supervisor for his outstanding service.

The plumber from Superior plumbing tried to sell us an expensive toilet replacement when all that was needed to fix the slow flush refill issue was a fill valve replacement. We got an inspection and issue was fixed by another plumber with just a fill valve replacement to fix the slow flush refill. Superior plumbing charged me a visit fee of ~$168.37 to take a look at the issue and said it would be applied to service cost if we went forward with them which is something not all plumbers so, but I still asked them to visit and take a look as they had positive reviews. But when the plumber came and visited and tried to upsell a toilet replacement and said they’ll have to go back for parts and quotes a very high fee, we decided not to go forward with them as we felt an unnecessary expensive service of toilet replacement was pushed when the fill valve replacement could have fixed the issue which indeed ended up being the case when the other plumber took a look later and fixed the issue. The positive was that they called in advance and came promptly during their scheduled visit time and call/scheduling coordinator was helpful but the unnecessary upsell from the plumber was a negative. The management followed up later to collect feedback and offered a visit fee refund (that I paid right after the visit), for my negative experience later which I did not receive for a few days since the promise. Update Feb 10 (4-5 days after service request): They called me today and said, refund was in process (earlier they said 10, now they said 15 business days to process) but said if you are going to add a review then they will not issue a refund. Unethical from a business point of view to coerce or quid-pro-quo remove a review by withholding service fee. They tried to upsell a full toilet replacement when all that was needed was a full valve replacement and then try to push me to remove the review by threatening to withold a refund they initiated. I declined the refund, if it was on the pre-condition of removing my review. Update Feb 27: Regardless of the Feb 10 conversation, they did finally issue the full refund today, without further communication and coercement. I take it that they finally understood the shortcomings of the service and support and took steps to address it, which is a positive sign. I see shortcomings overall in communication and with unnecessary upsells, but I appreciate the fact that the management made efforts to collect feedback, contact me to understand the issue, and ultimately issued a full refund when the service was not up to the mark.

Mike getting furnace maintenance done. Great service great guy.

A burst pipe in the basement late at night could have turned into a disaster, but Superior Plumbing & Heating responded quickly. Tyler arrived within an hour and immediately assessed the damage. He repaired the pipe efficiently and carefully checked nearby connections to prevent further issues. He also gave helpful advice on insulation to avoid future freezing. The quick action likely saved me from major water damage.

Mike came and looked at softener. Very helpful. Thanks

Mike got us a new kitchen faucet installed and did a great job Thanks Mike