HVAC Simcoe – Heating and Cooling Services

I had a leaking pipe under the sink, and Superior Plumbing & Heating of Hamilton handled it the same day. The plumber was professional, knowledgeable, and left the area clean after finishing the work. Very smooth experience overall.

Superior Plumbing LaSalle provided quick and reliable service when I had a plumbing issue that needed immediate attention. The technician arrived on time, explained the problem clearly, and completed the repair efficiently. Fair pricing and very professional service.

Matthew was a big help with our severe blockage in our kitchen. He provided a full explanation before proceeding and promptly got rid of over 25ft of blockage. All plumbing is working great now. Big thanks.

The technician (Mike) was polite and helpful to show what are needs would be. Thank you for the consultation.

We had a stubborn clog in the main bathroom that no amount of plunger work could fix. Paul came over and used a snake to clear it out completely in less than 30 minutes. He was very respectful of our home and wore shoe covers, which was a nice touch. Great service and fair pricing for a job well done.

The plumber from Superior plumbing tried to sell us an expensive toilet replacement when all that was needed to fix the slow flush refill issue was a fill valve replacement. We got an inspection and issue was fixed by another plumber with just a fill valve replacement to fix the slow flush refill. Superior plumbing charged me a visit fee of ~$168.37 to take a look at the issue and said it would be applied to service cost if we went forward with them which is something not all plumbers so, but I still asked them to visit and take a look as they had positive reviews. But when the plumber came and visited and tried to upsell a toilet replacement and said they’ll have to go back for parts and quotes a very high fee, we decided not to go forward with them as we felt an unnecessary expensive service of toilet replacement was pushed when the fill valve replacement could have fixed the issue which indeed ended up being the case when the other plumber took a look later and fixed the issue. The positive was that they called in advance and came promptly during their scheduled visit time and call/scheduling coordinator was helpful but the unnecessary upsell from the plumber was a negative. The management followed up later to collect feedback and offered a visit fee refund (that I paid right after the visit), for my negative experience later which I did not receive for a few days since the promise. Update Feb 10 (4-5 days after service request): They called me today and said, refund was in process (earlier they said 10, now they said 15 business days to process) but said if you are going to add a review then they will not issue a refund. Unethical from a business point of view to coerce or quid-pro-quo remove a review by withholding service fee. They tried to upsell a full toilet replacement when all that was needed was a full valve replacement and then try to push me to remove the review by threatening to withold a refund they initiated. I declined the refund, if it was on the pre-condition of removing my review. Update Feb 27: Regardless of the Feb 10 conversation, they did finally issue the full refund today, without further communication and coercement. I take it that they finally understood the shortcomings of the service and support and took steps to address it, which is a positive sign. I see shortcomings overall in communication and with unnecessary upsells, but I appreciate the fact that the management made efforts to collect feedback, contact me to understand the issue, and ultimately issued a full refund when the service was not up to the mark.

couldn’t be more pleased with the experience I had with Superior Plumbing. They were prompt and extremely professional. We needed extensive plumbing work on our property and they went above and beyond with both the service and the quality of their work. Definitely a 5 star company!

Marcus showed up the same day & helped with my leaky faucet !

Good communication

Mike getting furnace maintenance done. Great service great guy.

A burst pipe in the basement late at night could have turned into a disaster, but Superior Plumbing & Heating responded quickly. Tyler arrived within an hour and immediately assessed the damage. He repaired the pipe efficiently and carefully checked nearby connections to prevent further issues. He also gave helpful advice on insulation to avoid future freezing. The quick action likely saved me from major water damage.

Mike came and looked at softener. Very helpful. Thanks