Reviews for Superior Plumbing & Heating
Thousands of verified reviews
Read through our reviews to see what it is like working with Superior Plumbing & Heating. To schedule your next appointment, give us a call or complete our online form.
What People Are Saying About Superior Plumbing and Heating
Recent feedback from our customers
Ray and Razeq were great and work was done very professionally. Highly recommended!
Mar 2, 2024Enjoyed meeting Kurtis, he explained exactly what he was doing and what the problems were that he found, through to how they could be resolved and what was the best solution moving forward.
Mar 4, 2024Very friendly and informative. Really nice person.
Mar 13, 2024Response to my email request for plumbing services was prompt and a date/time window given for same or next day. My option was for a following day service. Plumber arrived within the given time window. After reviewing the work to be done, he was courteous and patient in explaining the options for solutions. The issue, a leak, was fixed. Highly recommended.
Mar 13, 2024Cedric the plumber was a delightful guy. Thanks for arriving on time and your overall professionalism.
Mar 12, 2024We had Ryan in the Sarnia-Lambton area. He was fabulous. He came out on a Friday, but we needed the town to fix their meter issues. Ryan even followed up with the town and us the Monday following. Highly recommend!!
Mar 22, 2024Friendly and kind customer service! Fixed my toilet issue in no time at all 🙏
Sep 21, 2023Prompt service by Cameron. Same day service. Gave me multiple options for the fix required and worked to make sure job was done right.
Mar 7, 2024Bruce showed up as expected and completed the job that was required. Thank you.
Dec 29, 2023Leo was on time and very professional. He provided information that was informative. I appreciate the options he offered. However, the quoten was to high and out nof his control. Appriciare his time.
Sep 26, 2023I have now used Superior Plumbing 3 times. Each time the service has been excellent and they fixed the problem. The plumber Jeremy is patient and explains what the problems are. I am very satisfied with Superior Plumbing.
Feb 12, 2024The tec did their job they snaked the toilet then they did the hydrojet then took photos and explained everything to me and was very helpful
Feb 12, 2024Replacement of my old hot water heater was quick and easy. The crew were respectful of our carpets and surroundings. When completed, they took the time to explain what was done. Was pleasantly surprised to get a follow up call the next day ensuring everything was working well.
Feb 12, 2024I had no hot water so I call Superior plumbing and they came the same day. They evaluated the problem and put a new one next day. Friendly, professional and highly recommend. 5 stars from me.
Feb 12, 2024The installer did a great job. And they were very nice and polite
Feb 12, 2024“Clear and concise communicator.”
Feb 13, 2024Ray and Razeq are very helpful, amazing job!
Mar 12, 2024Awesome Customer Service! Thank You Bruce.
Feb 24, 2024We had an emergency late on a Saturday afternoon . The plumber made it out in time to fix our leak and save the basement wall from further water damage. Great work
Feb 25, 2024Eathon was knowledgeable and very helpful – he thoroughly checked our pipes & drains and also provided expert advice on how to make sure things were kept clear in the future. He gave us piece of mind for something that would otherwise have been a huge issue (water leakage). Would defnitely recommend Superior plumbing!
Feb 26, 2024Great overall experience. Jermaine showed up within a couple of hours and had the job done in no time. Highly recommend this company!
Feb 28, 2024Bruce was used for a commercial plumbing issue. He arrived on time and was pleasant to deal with. Knowledgeable and efficient. We were thankful he was available on such short notice. The reviews were what made us choose Superior, I’m glad the quality was exactly what we experienced as well.
Feb 29, 2024Very fast polite
Mar 1, 2024Ok company
Mar 18, 2024Leo is great at what he’s doing. He helped us diagnose our issue with sumppump and drain tile. Would recommend 100%
Dec 8, 2023I was very impressed with the prompt and professional work performed by S.P.&H. I will use them again in the future if needed. Neil did a great job !
Dec 18, 2023Leo was very friendly and professional.
Dec 18, 2023Neil was very knowledgable and patient in explaining the problem and method to resolve the issue. He’s very professional, friendly, and respectful.
Dec 18, 2023Leo provided us with good service in a professional manner. He was punctual and understood our plumbing needs well and recommended required solution
Dec 19, 2023Knowledgeable and efficient!
Dec 19, 2023Ethan was very professional and efficient he explained everything and before proceed he asked if it was ok to do so especially when it comes to the estimate he wanted to make sure I was ok with it before we proceed. I would recommend them to my friends and family and will use if need to.
Dec 22, 2023Our experience dealing with Superior plumbing was excellent. We would recommend their service to friends and family. We found them knowledgeable, courteous and very professional.
Feb 29, 2024I Highly recommend Superior Plumbing. Leo was professional & knowledgeable. He was able to explain the plumbing issue, what the fix was and answered all my questions. Excellent service from an excellent plumber.
Feb 22, 2024Very impressed with the quality of the workmanship of the two installers that came to our home today.
Feb 23, 2024The team came promptly and gave proper analysis of the issue! Thank you.
Mar 5, 2024Ian’s team was quite knowledgeable and efficient on determining the cause of the equipment failure, suggested options and now we are reviewing quotes, appreciate the result-oriented inspection.
Feb 21, 2024Jermaine was very clear and helpful in his evaluation of our plumbing issue with a kitchen drain. He gave us several options about how to solve the problem. We were very happy with his service call and the advice he gave us.
Feb 21, 2024Received good and very fast service for a water heater replacement.
Feb 22, 2024Service guys were here in no time. Good quick diagnosis of water softener problem. Lightning fast quote provided for replacement. Happy with the service.
Feb 22, 2024Cameron from Superior Plumbing was very helpful and knowledgeable when he came over to quote repairs needed in my house. His understanding and patience greatly put me at ease when trying to explain what I needed repaired. Definitely a professional in his field.
Feb 14, 2024Eathon, was helpful in getting answers to the issues with my antiquated boiler system. He consulted with his office for direction given the unique system and provided me with answers during his visit. When asked about providing a quotation for a new system he obliged and provided me with a quote for a new purchased boiler as well as a rental before leaving. He followed up with a formal quote later in the day. Eathon is very personable.
Feb 14, 2024I had a problem with the sewage pumps in my home with the high level alarm sounding on 2 occasions. I contacted Superior Plumbing and Heating and they were able to respond that very morning. Their plumbers were friendly and very knowledgeable. They were able to explain and correct the issue with my system, and were very willing to answer my questions as they worked. I highly recommend them for any of your plumbing needs.
Feb 14, 2024Spencer was very knowledgeable and his expertise helped me save money. He was able to explain the problem, and provide an effective solution. Fast and courteous service.
Feb 25, 2024Kurtis is great. Very honest and takes the time to show you the issue and explain how it will be fixed.
Feb 26, 2024Bruce, did a great job, with his inspection. He also, gave us multiple opinions.
Mar 1, 2024Arrived quickly and got the problem solved right away. Very pleased
Apr 3, 2024I had Superior Plumbing inspect my water heater because it was not as hot as it should be. Kurtis the plumber called ahead to tell me he was on the way, came within the allotted time frame and fixed the problem. I would recommend Superior Plumbing and Kurtis for any plumbing work. It was a pleasure.
Feb 2, 2024During the deep freeze days last week, we ended up having a home plumbing emergency and looked for someone to come help. Fortunately, we had Cole from Superior Plumbing come out to support us – on the same day – when we were available. He took the time to make sure he understood what was going on and then explained it to us. He even took the time to explain it to my 3 year old who was soooo interested in the plumber who came to save our bathroom. He was thorough, cleaned up after himself, and super kind. We have a favourite plumber for any of our future needs – and would definitely recommend him to anyone else who is looking for a great plumber.
Feb 2, 2024Showed up the same day I called. He was running late but called me to ensure he was coming and when to expect him by. Seemed very knowledgeable.
Feb 3, 2024Professional and Courteous service. We had a busted water line in our backyard and Kurtis was quick to show up and fixed everything without an issue.
Feb 6, 2024I’m thrilled with the service I received today! Kurt’s was friendly, fast, efficient and tidy! He was in and out in half an hour and came when I expected him to. He explained everything in a manner that I was easily able to understand and was respectful of me and my home. I will recommend any friend or family member to this company in the future. Thank you Kurt’s!
Feb 13, 2024Very pleased with the inspection and knowledge that the technician (Bruce) had regarding our water line issue.
Mar 1, 2024Bruce came out very fast and diagnosed the issue quickly.
Apr 6, 2024Our plumber Jermiane came promptly and was able to fix an issue with our toilet. He was very professional and worked very quickly – we are so glad we have our bathroom in working order again.
Feb 8, 2024I had a water leak in kitchen could not find where it was coming from. I phone Superior plumbing&heating service,technitian Mr Kurtis came and solve the problem. He was very good and professional. Coast was was ususually high about 1000 dollar.
Feb 8, 2024Andy was quick to diagnose our shower problem. He was polite, helpful, knowledgeable, and a very chill guy to chat with. Worked hard to get things back up and running as soon as possible.
Feb 8, 2024Thanks for the same day service. Andy was great. Very helpful.
Feb 8, 2024The gentleman who came onsite to assist us and deal with our clogged toilet, was wonderful. Calm, cool, professional, walked me through the pricing and the process. Highly recommend he receives a raise. Truly a great guy.
Feb 9, 2024Kurtis was professional and courteous at all times and completed the work quickly. Highly recommended!
Feb 9, 2024Very professional service. Friendly and courteous. Explained all the work and each process that was being repaired. Would highly recommend Kurtis.
Apr 2, 2024Fantastic service from George very kind and helpful. Very impressed.
Apr 4, 2024Jeremy came on time, very polite, was careful to diagnose problem, not jump to conclusions and careful to not suggest unnecessary work. Had all needed parts on hand. Nicely done!
Apr 4, 2024Brian went out of his way to suit my schedule – providing service after 8pm. He was very pleasant. The problem was sorted out and everything was comprehensively explained.
Apr 11, 2024Jeremy was fantastic! He fixed the issue and was very professional and transparent. I would highly recommend him. Two thumbs up!!
Apr 9, 2024Jermaine, and the team at Superior Plumbing, were great. They were responsive, professional, and completed the repair work in a timely fashion. Thank you!
Apr 4, 2024Professional and pleasant experience with this company. Brian has quick to repair my dishwasher and had all the appropriate tools to do his job. 10/10 would recommend
Apr 4, 2024George was super professional and extremely helpful. Highly recommended.
Apr 4, 2024My water heater was acting up, I called Superior Plumbing and within 1 hour I received a text message and an email that a technician was on his way. Brian was courteous, knowledgeable and very professional. He explained the issue with my water heater clearly and fixed it within a few hours. Now I have hot water again, thank you Brian!
Feb 27, 2024Great service, very friendly, very expensive for basic work but very professional and friendly
Feb 29, 2024Bruce was very helpful, and honest in his advice with my hot water heater.
Mar 1, 2024Bruce was amazing. Work was done very quickly.He was very polite and helpful. Would recommend him to a my friends.
Feb 29, 2024Ray was good at his work and he also gave best advices on the problem.
Apr 10, 2024This is a note of gratitude for your timely and supportive assistance. Your plumber performed an excellent job and was really polite and professional. Even though the task was harder than expected, he didn’t complain about it rather, he just carried on. Thanks RAY.
Apr 10, 2024The only unpleasant part is all of these surveys to complete. Enough is enough. Thank you.
Mar 29, 2024Ian was the technician who came for repairs. He was calm, explained and fixed my issues with competence and integrity…he provided alternative part that was modern and more reliable into the future. I was happy at the speed of response.
Feb 24, 2024Leo was great! He was quick, knowledgeable and did a great job! Five star rating.
Feb 26, 2024Replacing our basement pump and toilet was a positive experience. Cameron did a great installation job and answered all of my questions.
Feb 29, 2024Professional and efficient, the plumber I had sent over for my tenants assessed the leak they had promptly and completed the job in a timely manner. Thanks Bruce, I’ll be sure to call again when I’ve got another plumbing issue.
Mar 27, 2024Received an estimate to replace 2 shower valves and trim kits from Bruce at Superior Plumbing. Declined the work, for now, as it’s a little out of my price range but should I choose to continue in the future, I would definitely ask for Bruce to return. He was very nice and gave great advice. Thanks so much!
Mar 27, 2024Neil was on time and very quick to look after the issue. Im more than pleased with they’re services. Very kind and professional. I would recommend they’re services.
Mar 23, 2024Ian was Professional and easy to cummunicate with.
Mar 2, 2024service was fast and professional
Jan 25, 2024Great customer service. Was able to get prompt appointment after my call and have the issue resolved without any issues. Highly recommend!!
Jan 30, 2024Neil arrived promptly to inspect our boiler and was able to diagnose the issue. Excellent service, would highly recommend.
Feb 29, 2024Neil attended and found out the issue with my toilet right away. Was fixed within a couple of minutes. Says this will save me huge on my water bill. Will request Neil for all my plumbing needs
Apr 2, 2024Hi We had Bruce here Such a gentleman and pleasant person You have good people working for you
Mar 29, 2024I had a leaking bathroom sink and called Superior. Although this wasn’t an emergency, Eathon was at my house within a few hours. After a very thorough inspection Eathon explained everything and once I confirmed the quote he started work without delay. My home is 50+ years old and removing the existing drain assembly was a big task and took a lot longer than it would take for newer sinks, but the original price never altered even though the work took about 3+ hours PLUS a whole new drain assembly. I would rate Eathon 5+ stars and and if I ever have any issues in the future I am calling Superior right away.
Mar 2, 2024Ryan, the technician, was at my house promptly to diagnose a bad blower motor in my furnace. He was both helpful and knowledgeable. Thank you for your service.
Mar 1, 2024We had called Superior Plumbing on account of our local plumber not getting back to us, and a pipe cracking outside leading to a near complete loss of water pressure. Cole arrived when he said he would, and identified our issue and fixed it in record time, he explained everything clearly to the homeowner so she could understand and overall did a wonderful job.
Jan 27, 2024We wanted to get rid of leakage on the bathroom Tap. This guy, Bruce came and explained the whole thing what the problem was and gave us many solutions too. Very knowledgeable and on point solution provided by Bruce ! Thanks 😁👍for the service
Feb 21, 2024Called this morning & technician arrived within 90 minutes (120 minutes window given). Neil was knowledgeable & efficient & got the lines cleared. Whole visit was 40 minutes! I would use Superior again in the future!
Mar 9, 2024Great service from the technician Bruce. He came and spent 20 minutes thoroughly checking the area for where our leak was coming from. He was very professional and courteous and gave us a great deal on the repairs!
Mar 29, 2024We recently had a plumbing emergency in our home. Andrew and Dezen came with a well thought out plan of action and got straight to work. There were a few issues that they handled professionally and they put our minds at ease. These men were knowledgeable, efficient, courteous and friendly. They finished the job, cleaned up and left us a number, just in case. I highly recommend Superior Plumbing. Great work guys!
Mar 26, 2024Good service but way to expensive. The technician was nice and knowledgeable
Mar 20, 2024Brian did a wonderful job we are tremendously pleased
Mar 19, 2024I contacted the North York branch of Superior Plumbing & Heating. 1st they evaluated the problem, gave their recommendations. And follow through with excellent service, professionalism and knowledge. Very satisfied with SP&H quality of work.
Oct 6, 2023Explained the issue well
Oct 14, 2023Was able to schedule a next day technician visit, and the technician was polite, able to diagnose the issue quickly, and provided helpful tips for me to resolve the issue as it turned out not to be related to my plumbing.
Oct 16, 2023Nick was fantastic. Great manners and very experienced in what he does. Great job. Highly recommended.
Mar 18, 2024nice work ian!!!! Thank you for fixing our toilet!
Feb 7, 2024Bruce thoroughly inspected my plumbing issues and made me aware I don’t have an accessible shut off valve to my unit. Highly recommend Bruce for any plumbing issues.
Jan 16, 2024Made the unfortunate discovery that there was no hot water late Sunday evening and Superior had someone out by midday Monday. The technician, Leo, was friendly and professional; he quickly assessed the situation and discussed options for repair and replacement.
Oct 17, 2023Service was timely, clear explaination and work was done quickly.
Mar 5, 2024Brian was great! He fixed my toilet very quickly. He was very professional and polite. I will definitely recommend Superior plumbing for all plumbing and heating needs.
Mar 7, 2024We had Brian on their team as our plumber. He was very respectful, explained the issue (broken faucet that was leaking) and the fix clearly and made sure to solve the problem in the same day. He even found another issue outside of his scope and helped me understand what I could do about it. Highly recommend!
Mar 10, 2024Brian was amazing. Super professional , explaining all of our options . Would highly recommend !
Apr 6, 2024Ian, did an absolutely amazing job and I would highly recommend him!
Apr 1, 2024Bruce was excellent diagnosed the problem and gave us a lot of options
Mar 28, 2024Brian was incredibly helpful and pleasant to deal with!!
Mar 18, 2024Bruce was fantastic. Very informative and friendly. Gave us multiple options from the start.
Feb 16, 2024Service was great. Showed up on time. Bruce was very friendly and offered me several options. 100% satisfied!!
Feb 26, 2024Lee was a great technician really quick and clean in the task. He is really friendly and explains all the procedures regarding the installation and repair
Mar 18, 2024Ian Alm was friendly, direct, helpful, and knowledgeable. It was a great experience and would highly recommend him.
Apr 8, 2024Jeremy arrived on time. And fixed the problem quickly. Would recommend highly.
Mar 26, 2024Ray and Raz did a fantastic job, went above and beyond!
Mar 24, 2024Bruce did an excellent job diagnosing the problem with my water pump and quote for a new pump.
Mar 21, 2024Noel came out and had my problem fixed within the hour. Very professional very friendly
Feb 6, 2024Neil was helpful and addressed the issue with our bathroom sink right away!
Mar 6, 2024We had a leak with our pot filler, Brian was able to get out within the hour and get it sealed no problem. Quick, friendly, incredibly polite and efficient. I hope I never have to use them again but if I do, I’ll be asking for Brian.
Mar 8, 2024Ray and raz did an awesome work very polite
Mar 25, 2024Bruce was very knowledgeable, and very helpful
Mar 22, 2024Bruce did an amazing job with inspection and gave us a very clearly explained, solid array of options for the problem we were dealing with on hand. Professional, while still maintaining a friendly attitude- as well as honest. He didn’t try to sell us any unnecessary services, simply straightforwardly explaining how we could solve the problem without having to pay for any half-baked extra bells and whistles. I definitely recommend him to anyone who seeks the services of this company.
Mar 13, 2024Neal did a great job with our toilet removal and replacement!
Mar 9, 2024Called around 11am and someone came by around 5pm! Steve helped quickly and neatly unclog my kitchen sink. Gave a fast diagnosis and answered any questions I had. Super friendly and ran me through everything as well. Will be calling again if I ever have a plumbing problem.
Mar 13, 2024We had Conor come out today to fix a leak in my out take sump pump pipe. Fixed the job real quick.
Mar 14, 2024Conner and Cole came out and looked at my toilet that was leaking. They were awesome and super proffsional sadly my landlord doesn’t want the fix
Mar 18, 2024Conner came out and unclogged our sink highly recommended
Apr 6, 2024Excellent costumer service.
Apr 1, 2024Connor rescued us from a stopped up sink that turned out to be so much more in a blocked stack. He used the hydraflush and now I can sigh with relief. Connor was stellar in his explanation of how everything would work. He was super friendly and ensured perfect service.
Mar 29, 2024Cole and Conner were professional from start to finish. Thanks for your service Gentlemen!
Mar 22, 2024Showed up on time and did a thorough analysis of the issue and a quick turnaround on a quote. Polite and friendly.
Nov 4, 2023Ian, razeq visited my home today and provided me the best plumbing services!! Extremely kind and professional. Will definitely use them again!
Dec 16, 2023Malek came the same day I called, and was very informative about both my sump pump and my water softener. I will definitely be using the company for years to come!
Dec 28, 2023Prompt consultation and services to ensure parts are delivered and installed properly. Leo is my specialist that helping with his nice work! 😊
Mar 27, 2024Our experience with Superior Plumbing and Leo was nothing short of exceptional. Leo responded to our inquiry the same day. He was very knowledgeable, friendly and provided us with insight on the issue as well as a solution. Would absolutely recommend Superior Pluming to assist in the future!
Mar 21, 2024Superior plumbing helped fix a burst pipe connector for us, quickly and efficiently. Plumber was very friendly and helpful. Thank you.
Feb 12, 2024Leo was prompt, professional and a pleasure to deal with.
Jan 8, 2024bruce came out and did an amazing job diagnosing my furnace problem. He took 5 min to fix.
Mar 1, 2024Called for a plumber and Bruce came to help solve our plumbing issue. Our shower would go scalding hot when you flushed the toilet or run the sink, after explaining what our options were, all he did was adjust how fast our toilet fills up and our problem was solved, after only being there for 15 minutes. I would definitely recommend requesting Bruce to come out to help solve your plumbing issues.
Mar 14, 2024Bruce to the rescue! Same day repair. Thank you for explaining all the issues. A pleasant plumbing experience 🙂 ⭐️⭐️⭐️⭐️⭐️
Mar 14, 2024Bruce arrived same day after initial call was made. Offered a couple of alternatives and the repair was completed in a timely fashion.
Apr 7, 2024Curtis was polite, professional and did a great job.
Apr 5, 2024Excellent service from Curtis he was on time I called for emergency call for my my shut off valve . Efficient and quick I was very satisfied Thanks superior plumbing for your service .
Mar 26, 2024I had an emergency plumbing issue on the weekend . I had Ray and Raz very excellent and professional service . Thanks again guys .
Mar 23, 2024They came to fix a pipe that was leaking under the sink, did a good job
Oct 24, 2023Bruce was great! Knew exactly what the problem was and was super informative. Great service!!! Thank you!!
Dec 22, 2023Bruce was fantastic, came quickly and helped diagnose the issue. Would use them again!
Dec 28, 2023Needed to have a leak fixed. Everything done was explained and the work was done quickly. Lee, the plumber that did the work, was very nice/polite.
Mar 20, 2024Had a great experience with Eathan when he came to check out a leak in our kitchen sink. He was very friendly, professional and knowledgeable.
Mar 1, 2024Neil came to check my sub pump and was great and answered any and all questions that I had. I would definitely recommend superior and use them for any further problems.
Jan 28, 2024Fantastic job done by Bruce. Very hospitable and professional. Highly recommended!
Jan 4, 2024Bruce was amazing. Highly recommend.
Mar 25, 2024Bruce was very helpful and friendly. Very happy with the service.Thank you.
Mar 25, 2024Great service and professionalism from Brian.
Apr 11, 2024We had Brian in today, he was professional, friendly and trustworthy. He did not try to oversell and got the job done very quickly. Would recommend.
Apr 1, 2024Bruce was amazing. He was very knowledgeable and did everything to help us with our plumbing problems.
Apr 1, 2024Fantastic service! Explained everything clearly, very upfront about cost/quotes. Stayed until the clog was cleared and kept the area nice and clean. Wouldn’t hesitate to call again.
Mar 30, 2024Bruce helped me quickly with determining the location and severity of a leak in my upstairs laundry. I had initially thought it was from a different source and he was able to find the leak within 30 minutes and help me out. Amazing service.
Mar 25, 2024Jermaine arrived when he said he would, he laid out the situation and gave me the available options.
Oct 8, 2023The technician was professional and detail-oriented. He quickly was able to access the situation and give me the direction I needed to follow through with my problem.
Oct 12, 2023Jeremy came late on Saturday, we had a leak looked at all possible causes. Quick fix super professional great attitude. Highly recommend!
Oct 14, 2023In less than 12 hours after submitting our request for service, George arrived and quickly assessed the issue. He was personable, knowledgeable, and honest, which we appreciated. He walked us through all of the work to be done and didn’t try to pressure us into unnecessary add-ons. We will most certainly be requesting George for any future plumbing needs.
Mar 18, 2024They were great and fast – thanks!
Mar 16, 2024George provided a great and friendly service. He took the time to explain everything to me. I will definitely use his services in the future.
Jan 18, 2024Great customer experience, very helpful technician!
Oct 24, 2023We had Bruce from superior plumbing to come out a diagnose basement plumbing issue. He was amazing at explaining everything regarding the work that needed to be done. I would never consider any other service worker to come out! Amazing job Bruce!!
Feb 29, 2024Bruce was very helpful & knowledgeable!
Mar 2, 2024Great service very and very efficient
Mar 6, 2024Bruce was super caring, calm and helpful! Grateful for an emergency visit!
Apr 6, 2024Very helpful and knowledgeable. Thanks Bruce for resolving the issue:
Mar 30, 2024Bruce came out promptly, he was knowledgeable and fixed the problem. I appreciated his professionalism
Mar 30, 2024Raz and Nick came right away and efficiently fixed the drained. Also were very friendly and they discussed and showed us what needed to be done.
Apr 6, 2024My toilet had a leak so I contacted Superior Plumbing & Heating to fix it. John and Charles came over the next day and quickly identified the issue and replaced the toilet fill valve and flipper. They did an amazing job and the toilet is now working as expected. However, after doing some research online, I’m not sure if it was worth the price. It costed roughly $750 for the service that was finished in less than an hour. I’ll probably just fix it myself next time watching YT tutorials.
Aug 26, 2023Called to fix leak from dishwasher and under the sink. Plumber was on time, professional and thorough to ensure problem was corrected.
Sep 3, 2023We called Superior plumbing after having hot water issue’s. Jeremy was excellent… arrived on time, was honest with the issue we had and even provided photos and videos of our hot water tank and thoroughly explained and educated us on what had happened. After providing a very fair quote, our old tank was exchanged and our new tank was installed all before end of business day! Professional, arrived on time and provided excellent honest service! Superior Plumping will be our go to company for all of our commercial repairs!
Sep 22, 2023We called Superior Plumbing to help us deal with a clog from hell. Nick arrived in less than an hour from our initial call and was professional, courteous and knowledgeable. Mic went the extra mile to fix the issue quickly, efficiently and at a reasonable price.
Mar 14, 2024Razeq came and was quick and efficient. He also took time to show me how the pump works and offered tips. Highly recommend!
Mar 7, 2024We had such a great Experience with this Company, Leo was so Professional , Friendly and Punctual .He quickly identified and resolved the issues on the job. Thank you so much for the excellent work you’ve done.
Nov 1, 2023Leo was fantastic, took care of the issue right away. Would highly recommend Superior to my friends and family Thanks Rose
Sep 29, 2023Responded quickly and was professional and explain everything in simple to understand detail.
Oct 10, 2023George was extremely helpful I was completely clueless about my water system and he explained everything patiently and made me feel comfortable to ask any questions. Would 100% recommend very friendly person thank you George!
Oct 12, 2023George was incredibly polite and professional. Exceptional service.
Oct 12, 2023Ian did a wonderful job removing the clog in our kitchen sink. He was punctual and very professional.
Mar 16, 2024Excellent service, very helpful and personable. Would highly recommend Neil and Bruce.
Nov 28, 2023I called Superior as we had a plumbing emergency they were there within 1 hour and solved our problem immediately and the cost was very very reasonable. I would call them again in a minute. Very professional. thanks to the plumbers.
Nov 7, 2023Jeremy came by because we had a leaking faucet. He gave us few options to correct the issues .
Oct 14, 2023Bruce came out quickly and very fast diagnosis.
Feb 27, 2024Bruce was very polite and done in an efficient time. Great job
Feb 27, 2024Neil came back out for a followup repair after water heater install, went well and very quick, thanks
Mar 2, 2024Lee arrived promptly for an inspection and talked to us about ways to prevent future clogs. Very informative – thanks!
Mar 19, 2024Bruce showed up on time and was incredibly professional and knew his job. Highly recommend
Apr 12, 2024Bruce has done an amazing job and is truly efficient and did this is a quick time. he was in and out in 5 min. definite recommend.
Apr 9, 2024Lee was fantastic! Fixed the problem so quick and he was very friendly. 10/10
Mar 20, 2024Eathon came inspected my son pump and plumbing in my basement and did a great job. Have a nice guy too!
Oct 18, 2023Jay came by to look at a lick on my sink. Awesome guy thanks for coming by.
Oct 26, 2023The guys was great ! Thanks too Ian and Razeq . All the best!.
Dec 4, 2023I am very satisfied with the outcome. The wait was longer than I had anticipated, but the plumber still arrived before the closure of the waiting window. Leandro had a professional conduct, and was efficient and tactful. While the bill was on the high side, the outcome was satisfactory. Thank you.
Mar 20, 2024A+ Came on time was knowledgeable high recommend
Jan 30, 2024The water tank installation was completed day after requesting service. A slight mix-up with installers as spoke initially with Daniel who provided all the required info and confirmed the brand of tank we preferred would be installed. Daniel apparently could not complete installation as was engaged in a lengthy job on day service was to be provided. Two replacement installers whom we had not spoken to, arrived with an alternate but comparable tank. They arrived within estimated time frame of one to three hours and did an excellent installation. They were courteous, friendly and efficient. Also advised we could wait for pick-up of preferred tank but decided to go ahead with the alternate. Points to be aware of: Superior Plumbing & Heating, Newmarket is not a stand alone, physical plumbing/heating shop located in Newmarket, nor are any of their other many listed locations throughout Ontario. This company hires sub-contractors only, with a billing office located in Mississauga, so when ordering initial or repeat service, customers won’t necessarily get the same sub-contractor unless specifically requested. Contractors will arrive in their own vehicles without Superior Plumbing/Heating logo, and do not have any Superior ID. No type of financing was offered and half the estimated cost of the job is required prior to installation. Fortunately, we were pleased with with the hot water tank installation due to the skill of the sub-contractors who completed the job. Office staff were also courteous and helpful.
Jan 5, 2024Leo was very professional. He arrived within the time window stated, addressed the plumbing issues and was honest about the best solutions to these issues. He was very personable and provided wonderful customer service!
Jan 24, 2024Jeremy of Superior Plumbing & Heating arrived when expected, was courteous and knowledgeable and conducted an inspection on my clogged drain. A great experience and I would recommend him and Superior Plumbing & Heating.
Nov 30, 2023Bruce arrived quickly, identified the issue and promptly made the repair. He was professional and respectful. I would highly recommend him and Superior Plumbing. Thank you!!
Jan 8, 2024About a month or so ago my parent’s house had a leak and I was tasked with finding a plumber. I came across Superior Plumbing & Heating because it was around the area and for their glowing reviews. They sent over Leo, within what seemed like mins, and he immediately got to assessing the situation trying to figure out the source of the leak. Although the exact leak couldn’t be located he gave me three possibilities as to where he believed it was coming from. We were not able to recreate one of the scenarios because the toilet had already been removed and we needed that water pressure. Although we were unable to test that theory, we both agreed it was most likely the main cause for various reasons he had given. He went back to his truck to replace some worn parts – no charge on the parts – and said if it leaks again he would come back for a second inspection free of charge. Since then, my parents have not had any issues. Overall I was very pleased with Leo’s work and expertise. God forbid I run into another leak, but if I do I would not hesitate to give Superior Plumbing a shout.
Apr 9, 2024Easy to make an appointment and their plumber even arrived early. Ian did a great job explaining the issues and solutions and talked us through the whole process. Thanks!
Apr 11, 2024My repair man was Ryan from Superior Plumbing. He was knowledgeable, very polite and explained everything to me so I could make a choice that suited my needs and financial means. I would definitely use Superior in the future.
Apr 11, 2024Plumber was very helpful honest and efficient. Thank you
Apr 11, 2024George is very knowledgeable and explained everything he was going to do. He was also kind and was happy to answer all the questions I had. I would highly recommend Superior Plumbing.
Apr 10, 2024Eathon came and did an amazing job replacing a section of our toilet drain line. He was super friendly and professional and his repair was perfect! I highly recommend Eathon and Superior Plumbing.
Jan 2, 2024Bruce explained all the options clearly and I was satisfied with his answers to my questions.
Jan 5, 2024Bruce was very informative and helpful. Recommend.
Jan 8, 2024Brian, the master of pipes, solved all my issues. He is very responsive, proficient and handy. He does his work to make the result just perfect. I highly recommend him and his company to any plumbing tasks.
Mar 9, 2024They responded very quick and the technician Neil is very friendly and professional.Thanks to Neil for helping us with the sump pump issue.
Mar 2, 2024Bruce identified and fixed the issue very quickly. He didn’t make us go through additional services. He was very polite in communicating and did a clean job. Glad to use their services for our sink blockage issue.
Feb 15, 2024We requested the services to fix some problems we had with our water heater. Ian came and provided us with all the options available. Ian was really an awesome technician, very professional and trustworthy. We would recommend him to anyone who would need his services!!!
Jan 24, 2024Eathon came and replaced my sump pump. Five stars, needs a promotion. Came and assessed the best course of action, explained how the old and new pumps worked and installed quickly on a weekend.
Dec 16, 2023Arrived within the hour and did an excellent job installing new toilet. Thanks Bruce you’re the best!
Dec 21, 2023I had Neil come out to Campbellville for an inspection. We live rural so want to be sure that our sump pump is in good working order. He explained how the pit works and the pump system. He tested and inspected all of my equipment and everything was in good condition. Worth the piece of mind. Definitely recommend Neil!
Feb 1, 2024The company could schedule a technician (Bruce) to arrive 1-hour after my first call. Bruce was very professional and knowledgeable to solve my sump pump issue. Recommend.
Apr 4, 2024Five stars for Brian and the company. They were prompt with attending the call. Gave transparent quotes and did a great job of inspecting the sump pump.
Apr 3, 2024Ray and razeq came today to fix my sink and outside tap.. They did an awesome job!
Mar 4, 2024Great service very friendly and knowledgeable. would definitely use again
Feb 22, 2024George was Awesome and very helpful and informative.. 5 out of 5 stars!
Jan 17, 2024GEORGE was very friendly , explained the problem. Straight to the point. Was a very good experience Thank-You Alisha
Jan 19, 2024Everything was great. George and Nick were fantastic.
Feb 9, 2024Jeremy had amazing customer service, and gave us our options!
Mar 13, 2024Jeremy came out to see about our very high water bill. He was fabulous! He did a full house diagnostic and after pinpointing the problem he gave us great advice. He answered all of my questions which such patience and clarity. He showed me photos and was very specific.
Mar 2, 2024George was very professional in explaining the options and estimates. The call was answered on short notice. Thanks George.
Mar 1, 2024Brian was amazing to work with and really to the time to explain the issue and the steps they would take. Great service! Really go the extra mile
Feb 27, 2024Cedric was a wonderful plumber to deal with – friendly, knowledgeable, and very helpful.
Feb 5, 2024Cedric came over to inspect the work. Timely, knowledgeable. Than you!
Feb 5, 2024Cedric came by on time and gave us all options thoroughly. Great communication and effective solutions. I reccomend!
Feb 5, 2024Spencer was friendly and very efficient in his work installing my new taps. All works well.
Mar 12, 2024Great service! Cedric was great, friendly and provided me with options.
Feb 24, 2024Great service. Special thanks to Cedrick who was amazing and so helpful and knowledgeable.
Feb 16, 2024Best plumber ever ,cedric was very proffesional and informative to explain the issue and how to prevent future issues
Feb 5, 2024Diagnosed all the problems in my old water heater
Apr 30, 2023Installing faucets, sinks, and pipe cleaning is what these guys do at the highest level. Thank you superior plumbing company 👌👌👌
May 2, 2023The septic installation team close to me provided outstanding communication and professionalism, which made the experience stress-free for me.👍👍
May 9, 2023Leo and his team came and was upfront about the cost and stages they will take to clear the clog from my kitchen sink. They put in great effort to clear the clog of grease and was successful. Recommend their services.
Sep 20, 2023We had an undetected leak, Jeremy came to have a look, and it was not a major issue.
Sep 1, 2023Highly recommend. Responsive and professional from first call to service for main shut off valve, noisy toilet, leaking toilet and laundry tub faucet. Jeremy, our technician, attended and diagnosed issues and thoroughly explained our options. Very pleased with quality of work.
Aug 26, 2023We urgently needed to have our sump pump replaced. Dave and the team were very efficient in assessing the issue and replacing the pump within a day. Very good work, and, the courtesy and professionalism that came with it was greatly appreciated.
Aug 25, 2023Very much appreciated prompt service. Thank you George.
Mar 19, 2024George was fast & efficient. He thoroughly explained what had to be done. Highly recommendable.
Mar 19, 2024Made the call early afternoon and George showed up within the timeframe indicated. After a quick assessment uncovering the original setup of my kitchen sink pipes and what’s causing the blockage, he clearly highlighted where the issues were and how to fix it. With the original set up of the pipes not up-to-code (came with the house unfortunately), I’m now face with this extensive issue that is costly but George was very straightforward and provided clarity of what should be done so that the problem can be avoided. He quickly got us booked first thing the following morning to get his guys in to get the job done. The work may be expensive and here’s hoping that this is one and done. Will come back and update the review after the work is done tomorrow if needed. UPDATE: so the work was done today. George is simply THE BEST in securing his top “go-to” plumber (Andrew). He was courteous, efficient and, on top of it, very clean!!! He tidied up his work and even did a lot of wiping / scrubbing the floor as well as cabinets. So far I’m extremely happy. NOTE: I would agree with some of the comments made by “not-so happy” customers about the cost. I’ve had some quotes from others and the cost is somewhere between $500 to close to a $1000 difference. They appear to charge at the higher end of the scale. BUT, I still went with them. The biggest reason is because George was given ample of instances to take full advantage that can drive the cost even higher OR include “work” that may not be necessary. He did NOT took the bait! He was quick to declare when things are NOT needed or necessary to be touched. He even offered other tactics for me to do to further ensure the job is done right! Andrew was the same. Both friendly, honest and straight to the point. No “bull crap”…it’s a small price I was willing to pay to get my peace of mind. THANK YOU!
Mar 21, 2024The Technicians need more Training. He could not finished my task due to insufficient knowledge. The technicians name is Nick. Good thing is company policy . The company gave me money back. I appreciate the Company Policy.
Apr 2, 2024George, is very friendly and is making sure all issues are reported to him and his fixes it with lots of patience. Thank you George!!
Mar 25, 2024Superior Plumbing and Heating provided such prompt and efficient service, especially in a situation as urgent as a broken water heater. George’s quick review of the situation and swift arrangement for a replacement speaks volumes about their commitment to customer satisfaction. If you have any further plumbing or heating needs, you know who to call!
Mar 22, 2024Very fast and personable, thanks Bruce
Apr 11, 2024(Translated by Google) Kurtis provided excellent service (Original) Kurtis provided excellen service
Feb 6, 2024Excellent customer service, very knowledgeable, serviceman Bruce did a great job
Feb 9, 2024Highly recommended, especially the agent Bruce, very professional and an architect of his craft, superior is the one to go to if u want to save a little money and still get top notch advice.
Feb 17, 2024Bruce was very thorough. Did an excellent job.
Apr 9, 2024Had Bruce at the house to make some emergency repairs. Great service and great people. Would highly recommend
Apr 6, 2024I contacted Superior as my toilet was leaking – the gaskets in the tank were loose and I tried to fix it myself but didn’t have the right tools or just me. I really needed my toilet fixed that day and the plumber arrived right in the middle of the time window provided. For him it was a quick fix…for me not so much. The plumber was courteous, professional and took the time to explain what he did (and why what I did didn’t work). I needed my toilet, so while it was a quick fix to me it was worth the service fee as the leaking was significant. Very happy with Superior.
Mar 10, 2024I had my parents toilet replaced by Superior Plumbing. Overall it was a good experience and Kurtis was communicative during the process. The quality of work was also very good. Having said that, I do take issue with their review practices. I received a call after the completion of their service with an offer of $30 off the price if I left a 5 star review. This is not in the spirit of fairness. A review should be independent of monetary exchange. It should be based on the client’s experience, good or bad. As soon as there is an exchange of monies, the review is inherently biased. Please stop these practices and simply do good work that will speak for itself.
Feb 22, 2024George was great and thorough explaining my problem. Thank you
Jan 16, 2024George was fantastic! We will definitely use Superior Plumbing again
Jan 29, 2024Excellent experience! Highly recommended!
Feb 27, 2024Jeremy came to our home and help us to check what the issue is, he’s very helpful and patient. Giving us options so we know what the issue really is. Would highly recommend him and superior plumbing.
Feb 28, 2024He Stephen did a good job,
Mar 2, 2024Great guy! Helped us out when we really, really needed it. Again, great guy!
Mar 20, 2024Just had Jeremy in to fix a stuck cartridge, service was quick, Jeremy was professional, friendly and efficient. I will definitely use Superior Plumbing again
Mar 23, 2024Conner and Cole showed up looked at the vanity. Very friendly. Helped us get it running again.
Dec 29, 2023Conner and Cole came out and took care of our kitchen sink quickly and professionally. Amazing service and care.
Jan 8, 2024Connor came our was able to fix it right away great service!
Feb 26, 2024I would like to Thank Thomas for being so wonderful throughout the entire process. We had a leak in the upstairs bathroom. Thomas was very professional and knowledgeable and took the time to explain everything to us in great detail. I would definitely recommend and use Thomas again in the future. Thomas made a stessful situation better where he did take the time to explain in great detail the issue and the solution to why our upstairs shower was leaking. Thank so much Thomas 😊
Apr 5, 2024Same day service and much appreciated! Thank you to technician Connor for doing a job well done! He gave me the options, wasn’t pushy about $$ decisions and got the job done.
Apr 11, 2024Expansive but well worth the money. a Great job!.Conner went above and beyond
Mar 1, 2024Did the job well. Far more expensive than I anticipated, but I have peace of mind with the work and warranty.
Mar 10, 2024Conner installed my kitchen faucet and the basket strainer that was rotting. As a favour he went out of his way to install my toilet flusher! Awesome!!! Same day too!!
Dec 11, 2023Connor and Cole came and installed the sump pump….we’re quick and efficient. Very happy with the service!
Dec 29, 2023Conner and cole were great , fast friendly and great quick response !! Thanks !
Dec 30, 2023Ray and Raz Awesome service. Explained the process.
Mar 27, 2024Connor and Cole outstanding young men came and fixed our urgent issue with our men’s room urinal in good time before our show at the theatre. Totally recommend Connor and Cole.
Mar 21, 2024Conner and Cole came out urgently to our backed up main drain, the guys were super professional and did a great job. They ran a hydrometer and camera to show us the improvements in the drain. GREAT job guys, Highly Recommend
Mar 9, 2024Conner and Steve were excellent. Prompt and courteous, very knowledgeable. Thought we might need a camera down our drain, but they were able to diagnose and recommend a course of action while being budget friendly.
Feb 23, 2024Very happy with the service. Connor and Cole were professional and knowledgeable and they fix our sink problem in a very timely manner. Highly reccomend!
Mar 1, 2024They were awesome Cole is a very hard worker.
Mar 11, 2024Connor and Cole came out to snake and hydro jet my main drain that was backing up. Very kind and funny guys and had my drain working within an hour. Job was thoroughly done and it’s nice to know they’ve got a 30 day warranty on the service. Would certainly recommend.
Mar 13, 2024Spencer and Conner did an exceptional job with our clogged kitchen sink. Their attention to detail is second to none. They cleaned up after themselves, were very friendly and efficient. Both Spencer and Conner went above and beyond to exceeded our expectations. Highly recommend them!
Apr 1, 2024Spencer was great and helped me fix my furnace issue!
Mar 21, 2024Pipe leading from house to outside tap was leaking underneath front porch. Cole and Collin came and found the leak and replaced the pipe in great time and a reasonable cost. Thank you so much.
Mar 14, 2024Cole and Connor did a fantastic job. They were very polite and would highly recommend.
Mar 13, 2024Generally very pleased with superior plumbing. Ryan was punctual and very nice to deal with. We didn’t end up going with the job, but Ryan was on site within a couple hours of us reaching to superior plumbing. Safe to say, I would be happy to deal with them in the future.
Dec 5, 2023The best, very helpful friendly, and most importantly professionals had my sump pump replaced immediately. Highly recommended
Jan 7, 2024More money than I expected but service was excellent. Tech was very helpful and my kitchen sink unclogged.
Jan 9, 2024Great service and communication.
Apr 10, 2024Ray and Razeq did a wonderful job. They are very professional and efficient. Highly recommend.
Mar 14, 2024Conor and Rayan came out and fixed the a water supply leak that was causing flood in the basement and did an awesome job!! Very recommend
Feb 22, 2024Excellent job resolving an issue!
Jan 11, 2024We were happy that this service was available over the weekend. When our sump pump decided to call it quits, we called Superior Plumbing and they were on our doorstep within a few short hours. Ryan came and provided the service and was very pleasant and courteous to our needs. He was also very informative and gave some great advice on plumbing issues in general. When these things decide to happen with no notice, it is great to know that there are qualified technicians and companies who are willing to do weekend repairs.
Dec 6, 2023Had a service call, typically difficult to find someone promptly – living out in the country, with a first call; had someone out the very next day! Thanks so much for the plumbing diagnosis.
Dec 19, 2023Spencer who came out for service was absolutely amazing. What a fantastic young man. Very knowledgeable and kind. They also had someone here in just a few hours.
Jan 23, 2024Conner came out an checked out our electric water heater diagnosed it quickly and got us a great price, Thankful to get a plumber on easter weekend
Mar 28, 2024Steve was very quick to know what the problem was and fixed it right away!
Mar 15, 2024We moved into a home that was supposed to have been fully renovated by the contractor, but that contractor fell short and things have been breaking from the get-go. This time, after only being here six months, the plumbing in all three sinks started leaking. Ryan came for an inspection – he really knew his stuff and was kind and professional and located the issues quickly. Unfortunately, our landlord refused to pay for the repairs, but when we get our own home, we’ll be reaching out to these guys for any issues. Thanks Ryan! 👋
Feb 27, 2024The young man was pleasant and did a great job. He cleaned up everything.
Feb 14, 2024I wanted to leave a note for George and Nick who came to service my call. Had a leak in the supply line in my basement and George and Nick were awesome in taking care of it. Explained the problem and the solution and were extremely thorough. The guys were here in less than an hour of me reaching out to them and fixed the issue in a couple of hours. The only reason why I’m not giving a 5 star rating is they are extremely pricey. I had to pay $1420 for the job. Nothing against the guys but that’s a lot of money for anybody to be paying.
Feb 1, 2024They were able to accommodate an evening appointment. They came in an assessed the situation and gave me a quote. Bruce was very polite, respectful and thorough in his explaination of everything to me (as someone who knows absolutely nothing about plumbing). Highly recommend Superior Plumbing!!!
Feb 23, 2024This was the second project that Kurtis did for me.He is an experienced trades man who does quality work. I would recommend him highly.
Feb 24, 2024We had a technition named Ian come by the house to take a look at the washing machine. He did an amazing job, did his inspection Foret them showed where the problem was and how to fix it. Very respectful and kind couldn’t have asked for a better tech! THANKS 😊
Mar 16, 2024Jeremy provided fast and efficient solutions. We had a water softener issue that caused large bill. He gave us the a solution and option for the future.
Mar 15, 2024Ray and Raz. Everything was handled professionally.
Mar 5, 2024Good work
Feb 24, 2024George was great! Fast, professional, knowledgeable.
Sep 28, 2023Jerimy came by to look at our faucets was quick and informative and helpful!
Oct 10, 2023Jeremey came by today because we did not have any hot water. We checked all our fixtures in the home. Then we looked at our hot water tank. Thank you for the solutions to get back our hot water to running again
Oct 11, 2023Excellent service from the moment I called. The person taking the call was courteous and professional. Service was booked promptly. Leo arrived on time and was able to resolve the issue quickly- I am very happy with his service!
Jan 20, 2024I needed a new water heater for my manufactured home, and Conner from Superior Plumbing & Heating came out promptly to provide a fair price. The entire process, from getting a new tank to installation, took about three hours, leaving me thoroughly impressed. Conner also mentioned potential improvements to the water line entering my home to enhance water flow, and I plan to request his expertise for that as well.
Nov 23, 2023Nick was amazing! Very personable and offered options for our repair that were timely and cost effective! Thanks, Nick!
Mar 30, 2024Excellent service! Brian Aguilar did a fantastic job. He was very friendly and got the job done quickly.
Mar 6, 2024Amazing knowledgeable and professional service by Cedric. Tested the water as well to let us know if water was safe.
Jan 26, 2024Jeremy came out for a service call the same day I called the office. Great service and expertise
Jan 30, 2024Really good work for what I needed, dude who came was friendly and easy to communicate with to get what was needed accomplished. I almost gave 4 stars because of the price, it is a bit higher that who I’ve dealt with for same problem in the past, however, they did come out same day of call, so there is a “convenience” charge I’d say. I recommend if in emergency need.
Jan 30, 2024He called and was here in ten minutes. He was very knowledgeable, was able to answer all my question, and he explained what was happening. He was friendly, well organized, and efficient.
Mar 11, 2024Andy was fantastic! Polite, courteous, friendly and knowledgeable. Would highly recommend.
Feb 26, 2024Andy was great 👍 Very professional and experienced. I was confident that he knew what he was doing and he explained things well. I highly recommend him!
Feb 1, 2024Jeremy was fantastic and super transparent about the whole process and evaluated costs. Thank you so much and would love to have you back for future projects.
Jan 31, 2024Used superior plumbing for an issue with the washroom sink drain. Service was great and certainly recommend it.
Dec 31, 2023Edit 2: All’s well that ends well. Edit 1: Knocked 2 stars off because they broke their promise (they know what I am talking about) Original comment: Pretty chill and professional experience. The lady on call was very nice and the plumber that came by (Cedric) was a chill dude.
Jan 24, 2024Andy was great, fast efficient, amd very pleasant, which was great as I had been dealing with heating, plumbing, and burst pipes in the middle of winter.
Feb 1, 2024Nick was a fantastic service provider for our kitchen plumbing emergency. He was patient and answered our questions, explained our options and kept the neatest work space I’ve ever seen during the repair. And he fixed the problem completely!! Thank you so much Nick!!!!!
Mar 2, 2024I just used superior plumbing and they were great Got out the quickest off all the local plumbers and would definitely use them again Thanks
Dec 30, 2023My plumber Ian Alm was very friendly and tried to get me the best price he could, so I appreciated his service.
Dec 31, 2023Quick response for an emergencycall. Super friendly service and everything fixed in under an hour. Would recommend any time.
Dec 11, 2023Very quick service. Came out same day and were also able to replace my water heater the same day. Daniel was great to deal with and explained all our options.
Dec 27, 2023Daniel came by to take a look at our sump pump. Coming from a background having no experience with one and it failing, with a heavy rainfall, Daniel provided a friendly quick assessment. He summarized how the old pump worked,degraded and laid out the plan to fix it.
Dec 27, 2023Leo provided great service and fixed all our issues — would highly recommend
Dec 28, 2023Fast service by Andy same day called they booked us in and he got to the root of our issue.
Jan 15, 2024The service tech Andy was extremely professional and knowledgeable and answered all of our questions and concerns with a smile
Jan 16, 2024We called Superior Plumbing at 6:30pm and were given a plumber in under 24 hours. Andy, our plumber, phoned in advance to let us know of his arrive time. Right away, his communication was welcoming, clear and confident. When he arrived, he was thorough and informative and told us of all of our options. We highly recommend using his service.
Jan 19, 2024I was very pleased with Adam. He was very pleasant and got the job done. The only problem was that he was supposed to be there 24 hrs prior to coming, but, in all fairness to Adam, it wasn’t his fault. There was an emergency which was beyond his control. But, I had to keep calling to find out if someone was still coming. I had to delay a trip to help my sister in the hospital for a day. I was very confused when I called and the person answering the phone said “Hi”. I wasn’t sure if I had the right number.i expected the phone to be answered more professionally, like stating the name of the company. All in all, the job got done and Adam was very nice and efficient. I would recommend them. Happy New Year to you and your staff. Jane Poirier
Jan 1, 2024Andy helped diagnose the problem quickly and efficiently. He was awesome!
Jan 28, 2024Andy was great. Fast and friendly service. Honest and helpful.
Jan 30, 2024Very friendly and professional.
Feb 29, 2024Andy was great. He knew what he was doing, he was quick and effective. Great service.
Mar 14, 2024The Superior Plumbing & Heating technician – Spencer is a very pleasant, helpful, conscientious & knowledgeable plumber. He arrived on time, first phoning to confirm his arrival time. He was patient while listening & viewing the problem issues. He closely examined the problem items and then explained (in clear speech) exactly what the problems were and practical options for repair. All questions were answered satisfactorily. He is a great representative for Superior Plumbing & Heating. Highly recommended.
Mar 14, 2024Spencer of Superior Plumbing did a fabulous job fixing our plumbing. He explained everything in detail including maintenance advice to avoid future problems. 5+ stars.
Mar 4, 2024Jermaine was extremely knowledgeable, friendly, he came on time and gave me great advice. Overall it was a very nice experience.
Mar 1, 2024I was happy with the job they did.
Jan 10, 2024We had an issue with water dripping from under the kitchen sink. Plumber Dave was very knowledgeable. He explained to us that the piping system under our sink was not as per the standards. He offered multiple options and we are satisfied with his work. It’s been 6 months since the job was completed and we haven’t had any issues.
Jan 10, 2024This was my first experience with superior plumbing & Heating and i was very satisfied with the quality of service that i received . Connor – the technician provided excellent customer service was knowledgeable and very helpful. He explained the issue very clearly and fixed that if I will have any issues with plumbing and heating in future I will definitely go with superior plumbing & Heating and recommend them.
Jan 11, 2024Very nice, good job, well done
Mar 13, 2024Excellent experience during a stressful time! Leo could not have been more professional.
Jan 15, 2024Service was fast and efficient. I didn’t end up having the work done, but the agent was really friendly and helpful.
Jan 11, 2024Cole was very professional and pleasant. Fixed the problem, which was complex but he was able to resolve it,
Jan 11, 2024Great installation by Andy, not to mention very professionally handled and easy to arrange.
Dec 18, 2023Jeremy and George did a great job changing the toilet bowl. Swift and neat.
Dec 19, 2023Connor and Cam came out and performed a shower cartridge replacement. Determined now a new mixing valve required .Fast and friendly service.
Jan 15, 2024Great job with installing new toilets and hydrojet. They cleaned out all our pipes even the sink’s pipes! Very happy with the service. I still can’t believe that it all got done in 1 day and I called that same morning! Very quickly done. Thank you, Spencer and Cameron.
Mar 9, 2024Conner and Cam Came out and look shower and were very helpful
Jan 31, 2024Called with my toilet issue… Appointment was same day, excellent communication with dispatcher as well as service employee. A very nice man, Cameron, arrived in perfect timing, he was extremely friendly, knowledgeable and extremely efficient. Highly recommend the company, as well as the service staff. Satisfied customer. Thanks guys!!
Feb 6, 2024Excellent service. Connor and Cam got the problem solved on the same day. My water lines were frozen. They found the issue promptly on a Saturday.
Jan 20, 2024The technician was efficient, knowledgeable and provided several cost options concerning replacement of sump pump. Replacement of sump pump was completed in a timely manner and work area was cleaned promptly once installation was completed.
Dec 10, 2023I was in a quick need of a new furnace in my rental property and Superior Plumbing was able to accommodate my needs very quickly. They were very professional, worked with both me and my tenants to get the job done as efficiently as possible. I am very thankful for the service they provided. The system is back up and running, and the house is warm.
Dec 11, 2023Cedric did a awesome job. He was thorough and explained everything i needed to know with options and costs. I highly recommend !
Dec 16, 2023I had an emergency situation going on under my kitchen sink. Ryan was in Kingston on another job, but after a long drive back to Ottawa, he came to my house at 11:00 P.M. and quickly and efficiently solved the problem.
Apr 3, 2024The work was doing quickly and professionally. Thanks to Ryan for a job well done.
Mar 19, 2024Cedric is the man!
Feb 2, 2024Exceptional Service from Cedric Sebastien at Superior Heating and Plumbing! I recently had the pleasure of working with Superior Heating and Plumbing, and I couldn’t be happier with the service I received. From start to finish, they exceeded my expectations in every way. First and foremost, their service was incredibly prompt and timely. When I reached out to them, they responded promptly and scheduled a visit at a time that was convenient for me. This level of responsiveness, particularly over the holidays is truly commendable and greatly appreciated. Cedric, who came to my home was not only friendly but also highly professional. He took the time to thoroughly assess the situation, explaining everything that needed to be done before any work began. This transparency was reassuring and instilled confidence that I was making the right choices for my home. One of the standout qualities of Superior Heating and Plumbing is their commitment to upfront pricing. Before any work was initiated, they provided a detailed breakdown of the costs involved, ensuring that there were no surprises or hidden fees along the way. This level of transparency and honesty is rare and sets them apart from many other service providers. Throughout the service, the technician worked diligently and efficiently, making sure the job was done to the highest standards. They demonstrated a deep knowledge of their trade and I know I made the right decision. I can wholeheartedly recommend Cedric and Superior Heating and Plumbing to anyone in need of heating and plumbing services. Their promptness, professionalism, transparency, and dedication to quality work make them a top-notch choice. They’ve earned my trust, and I will certainly turn to them for any future heating and plumbing needs. Thank you, Cedric, and Superior Heating and Plumbing, for going above and beyond to ensure my home is comfortable and well-maintained. You truly deserve every one of these five stars!
Dec 30, 2023Daniel was excellent. He was polite, prompt, diagnosed the water heater problem immediately and got the installation done the same day. This was especially appreciated as my mom had just come home after surgery!
Nov 20, 2023Kaz was very prompt and carefully checked my hot water tank, explained the problem and quoted for a new replacement. Very good service
Nov 23, 2023Excellent service! Very knowledgeable and explains everything in detail!
Nov 27, 2023Very quick to respond. Plumber (Cedric) was friendly & knowledgeable. Gave good information to address larger issue.
Feb 19, 2024Hello, I had great experience working with Superior. They unclogged my toilet quick. Will definitely call them back Thank you!
Jan 9, 2024Cedric solved my issue no problem. Despite some obstacles he was professional and quick!
Jan 3, 2024Very professional jobs done by Andrew & Conner cleared main drain. Quickly and efficiently. They also camera the drain so that I can see everything. Thank you for the hard work!
Nov 29, 2023They responded to my call request in less than a minute. The plumber was booked same day, offered earlier time when it became available. Jeremy diagnosed the problem and explained it in detail. Issue was resolved after I gave consent to go ahead and fix it. He was professional, skillful and prompt.
Oct 24, 2023On time and fixed the problem. Professionally work done.
Oct 25, 2023Eathon and Sam were incredible to deal with. Very personable, knowledgeable and took the time to explain my issue and potential solutions.
Oct 25, 2023Kaz came by and was very professional and friendly. Unclogged our main sewer line for us. Would recommend him to everyone. Thank you.
Nov 18, 2023Excellent service. Came out and fixed the problem the same day I called. Very professional and polite
Nov 4, 2023They removed an old tankless hot water heater and installed a new one. It seemed to be a long, hard job and the plumber worked late to complete the job and ensured that everything was working as it should. He even swept and mopped the floor in his work area before leaving. Very knowledgeable and professional.
Oct 26, 2023The service call guy was punctual, respectful and answered all of my questions. The diagnosis was quick.
Oct 26, 2023Kaz was very professional told us about our problems we’re happy
Dec 2, 2023They arrived quickly to assess the problem with my hot water tank. Recommended multiple solutions to fit my budget which was nice. Great service, I’d definitely call them again.
Dec 3, 2023Kaz was very knowledgeable, friendly and was able to address our issues
Dec 14, 2023The gentlemen showed up at my house were courteous and professional. They did a very good job repairing a leakage problem. I highly recommend this company!
Jan 6, 2024Cedric was fast to get out to us, very professional upon arrival and quick to assess our situation with our Saniflo. He provided great advice as to how to proceed. We will be using their services again in future when needed.
Dec 28, 2023Cedric Sebastian performed service call at my house and was very thoughtful in his inspection. Took the time to explain everything. Excellent service.
Dec 26, 2023Did a good job for my property
Dec 18, 2023Jermaine came and inspected the issue. Was quick and insightful and solved the issue. 👌🏿
Dec 5, 2023Jeremy came by to fix my vanity faucet. Very professional and fast service. Will call again if I have any more issues. Thanks Jeremy!
Dec 5, 2023Kaz is very professional and knowledgeable plumber. He directed the problem precisely and provided reasonable solutions. He is an amazing person as well.
Dec 11, 2023Very professional service. Nick took time to explain everything. He did an excellent job.
Mar 15, 2024Great service! Cedric was awesome!
Jan 3, 2024Fast professional friendly
Dec 29, 2023Excellent results, very personable, knowledgeable and professional gentleman. Would have Kaz work here anytime.
Dec 11, 2023My experience with this company was great. Andy the gentleman who came out to see my problem with the hot water tank was pleasant and knowledgeable. The young gentleman who arrive the next day to replace the tank was very efficient. Thanks to all staff and employees who I dealt with. Thanks again
Feb 22, 2024Diagnosed problem (Honeywell Aquastat) and came up with good solution.
Feb 23, 2024The experience with company was great, helpful, communication was great. After the installation they clean everything up and didn’t leave any mess. Thank you
Feb 24, 2024Great and prompt service, very friendly and knowledgeable techs, would definitely use them again!
Mar 18, 2024Brian did a great job. He was also able to find a better solution to an issue than was suggested by a different plumber.
Mar 15, 2024George was quite experienced on what he did as a plumber, professional. Keep it up George!👍
Mar 5, 2024Andy, the Superior tech did a quick and efficient job fixing the toilet tank mechanism and cleaned up afterwards as well.
Feb 25, 2024Eathon came and inspected my laundry sink. Did a great job. Respectful and knowledgeable.
Oct 11, 2023The first person we met came to look at the problems. He was very professional, and was able to identify the cause very quickly. He also proposed several possibilities including my own quick fix for one of the issues (which I did and it worked!) I received an estimate so I knew what to expect. The next day the workers came and did the work efficiently. They were respectful and were able to identify additional problems which became evident once the work began – the joys of an old house! Anyway – they needed to come a 2nd day but finally everything was repaired and is now working great! I will definitely use this company again when future plumbing issues arise.
Oct 15, 2023have a commercial drainage issue. George was very professional and offered a solution-based approach, not just hard-selling. Fayaz is also a diligent manager of his company and dedicated to his employees. there was some miscommunication at first but has been resolved – i really appreciated that. the effort to find a practical solution was very helpful.
Oct 18, 2023Eathon came and inspect my undetected leak. He was on time and professional.
Oct 18, 2023Our tankless heater went down and over the course of several days Superior had 2 different techs come out to try and repair. Superior had to contact the manufacturer who also sent a tech out but was unsuccessful in repairing. After the manufacturer failed to rectify Superior stepped up and replaced the unit themselves. Special thanks go out to manager Samantha and tech Daniel who really helped to get us up and running again.
Nov 19, 2023